Shipping policy

SHIPPING POLICY

Last Updated: 14/6/26

Thank you for shopping with The Nail Mail Co. Please read our Shipping Policy carefully before placing an order.

  1. ORDER PROCESSING

Orders are processed during our normal business hours, Monday to Friday, excluding bank holidays.

We aim to process and dispatch orders within 1–3 working days of receiving payment confirmation.

During busy periods, promotions, product launches, or holidays, processing times may be longer.

  1. SHIPPING METHODS

We use trusted courier and postal services to deliver your order.

Available shipping options and costs will be displayed at checkout before payment is completed.

  1. DELIVERY TIMES

Estimated delivery times are provided for guidance only and are not guaranteed.

Typical delivery times after dispatch are:

• Standard UK Delivery: 2–5 working days after dispatch
• Express UK Delivery: 1–2 working days after dispatch (where available)

•International Delivery 5-10 working days 

Delivery times may vary depending on your location and circumstances outside our control.

  1. SHIPPING CONFIRMATION

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.

It is the customer's responsibility to provide a correct delivery address at the time of ordering.

  1. DELIVERY DELAYS

The Nail Mail Co is not responsible for delays caused by:

• Courier or postal service disruptions
• Severe weather conditions
• Customs or border delays
• Industrial action
• Incorrect delivery information provided by the customer
• Events beyond our reasonable control

  1. LOST OR MISSING PARCELS

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible.

We will work with the courier to investigate the issue.

Parcels may not be considered lost until the courier's investigation period has been completed.

  1. DAMAGED PARCELS

If your order arrives damaged, please contact us within 48 hours of delivery.

Where possible, please provide:

• Your order number
• Photographs of the damaged packaging
• Photographs of the damaged products

This helps us resolve the matter quickly.

  1. FAILED DELIVERIES

If a parcel is returned to us due to:

• An incorrect address provided by the customer
• Failure to collect the parcel
• Failure to arrange redelivery

Any additional shipping costs incurred for resending the parcel may be the responsibility of the customer.

  1. INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for any applicable customs duties, import taxes, fees, or local charges imposed by their country. All International shipping is tracked therefore trackable via the details found in your shipping confirmation email. 

Delivery times for international orders may vary.

  1. CONTACT US

The Nail Mail Co

Email: customercare@thenailmailco.com

If you have any questions regarding shipping or delivery, please contact us using the details above.