Terms of service

TERMS OF SERVICE

Last Updated: 14/6/26

These Terms of Service govern your use of our website and the purchase of products from [Business Name]. By accessing our website or placing an order, you agree to be bound by these Terms.

ABOUT US

The Nail Mail Co

Email: customercare@thenailmailco.com

ELIGIBILITY

By placing an order, you confirm that:

• You are at least 18 years old.
• The information you provide is accurate and complete.
• You are legally capable of entering into binding contracts.

PRODUCTS

We make every effort to ensure product descriptions, images, and colours are as accurate as possible. However, colours displayed on screens may vary and we cannot guarantee exact colour representation.

All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

PROFESSIONAL USE

Our products are intended for use in accordance with manufacturer instructions.

Customers are responsible for ensuring products are suitable for their intended use and for following all application, storage, and safety guidance provided.

We recommend carrying out appropriate patch testing before use where applicable.

ORDERS

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

A contract between you and us is formed when your order has been dispatched.

We reserve the right to refuse or cancel orders where:

• Payment has not been authorised.
• Products are unavailable.
• Pricing errors have occurred.
• Fraudulent activity is suspected.

PRICING AND PAYMENT

All prices are displayed in GBP (£).

We reserve the right to amend prices at any time without notice.

Payment must be received in full before orders are dispatched.

SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs, weather conditions, industrial action, or circumstances beyond our reasonable control.

Risk in the products passes to you upon delivery.

RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Returns Policy.

Due to hygiene and safety reasons, opened or used gel polish, nail products, and cosmetic items cannot be returned unless faulty.

Nothing in this agreement affects your statutory rights.

INTELLECTUAL PROPERTY

All content on our website, including but not limited to:

• Logos
• Product names
• Images
• Graphics
• Text
• Branding

is owned by or licensed to The Nail Mail Co and may not be copied, reproduced, distributed, or used without prior written permission.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Nail Mail Co shall not be liable for:

• Indirect or consequential losses.
• Loss of profits, revenue, or business opportunities.
• Damage arising from misuse of products.
• Allergic reactions where products have been used contrary to instructions or without appropriate testing.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under UK law.

USER CONDUCT

You agree not to:

• Use our website for unlawful purposes.
• Attempt to interfere with website security.
• Submit false or misleading information.
• Infringe the rights of others.

We reserve the right to restrict access to users who breach these Terms.

PRIVACY

Your personal information will be handled in accordance with our Privacy Policy.

CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Changes will take effect immediately upon publication on our website.

GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last Updated: [Date]